- Assisted a key hospital service line to significantly improve their staff
satisfaction scores, built strong interdisciplinary communication and collaboration
with other departments, and developed a highly effective management team. Multiple
strategies were applied, including an initial assessment, development of guiding
team principles/standards, executive coaching, leadership development, and
implementation of RL Cooper Associate’s Organizational Huddle™ process.
- Implemented The Organizational Huddle™ model in two
patient care units in a nationally renowned hospital. This process was expanded to
include all patient care units, and other support functions. This organization
resolved many important interdisciplinary issues, and has built excellent
patient care teams.
- Provided executive coaching for a very important hospital service line
Chief of Service and department manager. This function realized a significant
improvement in their patient and staff satisfaction scores by applying many of the
suggestions and insights gained through the coaching process.
- Provide ongoing support for a Subacute Care facility to enhance patient
satisfaction, staff satisfaction and retention, and management effectiveness.
Multiple strategies have been applied, including management development,
leadership rounding, Organizational Huddle™ implementation, service
excellence training, recognition systems, and executive coaching.
- Facilitated a comprehensive strategic planning process for a large, nationally
recognized healthcare system. We accomplished the development of a highly focused plan,
with integrated support by administrative and service line leadership, and the
involvement and support of physician leadership.
- Developed a comprehensive strategy that assisted a healthcare system to achieve
a significant improvement in their staff engagement scores in three hospitals.
This included specific strategies relative to problem solving and action planning,
communications, building accountability, and leadership effectiveness.
- Provide comprehensive support for an international manufacturing company, including
RL Cooper Associate’s Management & Leadership “Discovery Series”,
staff development, Organizational Huddle™ model, and executive coaching for
several key team members. This company has realized significant improvements in
inter-departmental communication and problem solving, as well as enhanced leadership effectiveness.
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