Partial Client Listing
"A true professional and expert in the field of organizational development and culture change, Bob has been successful in helping us streamline communication across all levels of staff and disciplines through the development of highly engaged and focused teams. He has helped us to further our Mission and achieve exceptional resident, family, and employee satisfaction results. I have worked with Bob for over seven years and have yet to meet a more seasoned and principled professional in his field. Bob is a man with high ethical standards and integrity, and a true passion for helping those he works with to lead with integrity, and strive for service excellence and compassionate care."
"Bob Cooper is one of the best when it comes to bringing teams together. He helped during my tenure as CNO/VP at St. Joseph's Regional Medical Center, and now in my consulting firm Magnetic Healthcare Strategies, LLC. Best approaches are Organizational Huddle (TM) and Manager as Facilitator."
"Thank you for your work with our management team in assessing and helping us to address personal and professional development. Not only were you able to add much value based on your experience, but you were able to develop a rapport with the group so that you became part of our team as much as our advisor."
"Bob Cooper is an outstanding coach, trainer, and leadership expert. Bob provides excellent team building and service excellence programs. He teaches skills and provides insights that have value and are sustainable. Bob is an inspirational coach and a person of high integrity."
"Bob Cooper is a dynamic speaker! His delivery is always natural, enthusiastic and inspiring. I have infused his principles and concepts for personal and business. I’ve had the pleasure of attending several seminars and retreats facilitated by him. My absolute favorite was the Discovery Institute, which wove leadership skills with problem-solving challenges, the element of competition and team building initiatives in an informative, fun-packed experience useful for all levels of management. We now transformed our relationship from facilitator to my personal coach.”
"Bob Cooper’s seminar: Branding Yourself For Future Success is a MUST for any professional seeking to define the value they bring to the workplace. In today’s economic environment, it is critical to develop your “personal sales pitch” so that you can articulate your value proposition to current and future employers and customers. Bob’s seminar helped me to wade through the functional aspects of my professional experience and cull out the essential elements that bring value so that I could define my personal brand and position myself to be successful.”
"The coaching provided has enhanced our work environment, helped us to achieve extremely high employee opinion survey scores, and patient satisfaction has reached new highs."
"Bob Cooper has provided both management skills training and strategic planning facilitation for Richmond of New York. In his work Bob uses his considerable knowledge about management and his strong interpersonal skills to deliver quality service. He is warm, calm and soft-spoken yet is able to challenge, redirect and lead the group as it does its work."
"Bob Cooper is a very dynamic speaker who has provided my management team and staff many insights that have positively impacted both individual and organizational performance."
"Since we began the Huddle, we have identified and favorably resolved over 100 issues, and our patient satisfaction scores have risen dramatically. In addition, morale has improved and staff have become more engaged in decision making and problem solving activities that effect their work environment."
"Bob Cooper assisted our team in a short time to create an actionable work plan with clearly defined deliverables. This provided the roadmap to seamlessly pursue our strategic vision. He promoted a high degree of enthusiasm and participation from group members."
"Bob is a skilled facilitator and more importantly, an individual who role models integrity. He taught us new techniques for teambuilding and effective communication that are based on honesty and mutual respect. Our team has been strengthened in a very fundamental way and we have become more proficient in proactive problem solving."
"When Bob first introduced the Huddle to our organization, we were facing new competition and rapidly changing market demands for multi-functional products. Interfunctional communication was an essential element to our success. Bob coached the team on the concepts of the Huddle. This has made our people think more as a team, act more quickly, and with much less meeting "downtime."
"Bob has worked closely with me and my team for the last two years. He has provided individualized coaching to several of my managers and has assisted my department and the organization in teambuilding through his Organizational Huddle(TM) process. Bob has a wealth of experience and a wonderful presentation that puts people at ease right away - this sets the stage for a healthy, "open" discussion. I highly recommend Bob for any of your teambuilding challenges or executive coaching assignments."
"We have seen a dramatic change in participation of our employees, suggestions have come in waves, job ownership has increased and morale has improved and yes customer service has reached the next level. We continue to employ Bob's philosophy which has become a way of life. I recommend Bob, a man of integrity who not only delivers a message but he believes it and lives it. I guarantee your organization will be improved after Bob comes on board."
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