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Bob Cooper is President of RL Cooper Associates, an innovative organizational and management consulting firm.

Mr. Cooper possesses over 25 years experience assisting organizations with the development of its most important asset, people. He has worked extensively in the healthcare, service, and manufacturing sectors. Mr. Cooper's focus is on assisting organizations in identifying strategies that maximize organizational effectiveness and fundamental transformation, by enabling individuals and groups to reach their full potential. Mr. Cooper is the author of three books -- Huddle UP - Creating And Sustaining A Culture Of Service Excellence, Leadership Tips To Enhance Staff Satisfaction And Retention and Heart and Soul in the Boardroom.

Bob specializes in both instructor led and experiential learning models. He has designed and implemented programs in such diverse areas as...

  • Collaborative Leadership
  • Service Excellence for Managers and Direct Service Providers
  • Teambuilding for Interdisciplinary and Departmental Units
  • Transformation of Manager to Facilitator
  • Innovation
  • Integrity
  • Managing Change
  • Coaching
  • Executive Coaching and Development.

Mr. Cooper developed The Organizational Huddle Process™ to enhance service delivery and operational performance through collaboration, communication, accountability, and focus. The Advisory Board Company rated this methodology as a Grade A best practice.

Bob serves on the Board of Directors for the Northern New Jersey/Rockland County Chapter of the Society for Human Resource Management. Mr. Cooper was recently a Keynote Speaker on the topic: HR - Evolving Into A Valued Business Partner. Bob is a member of Strathmore's Who's Who.

Mr. Cooper is the author of articles relating to employee involvement and transformation processes. He co-authored an article in the December, 2002 issue of The Health Care Manager. Bob holds an MS in Human Resource Management and a BA in Economics.

Bob co-authored an article in the Healthcare Executive magazine November/December 2013 issue - Using Huddles to Enhance Patient Experience.


Shari Gold has been working in healthcare organizations for the past 26 years, with the last 19 years in quality and performance improvement management. Her expertise is in Six Sigma and Lean process improvement. Her experience includes working with senior leadership, management, staff, physicians and community leaders in regional medical centers, community hospitals, home care and large academic medical centers.

Expertise and experience includes:

  • Facilitating and mentoring Lean, Six Sigma and performance improvement teams to reach and sustain goals, and achieve optimal patient outcomes
  • Vision to help guide hospital leadership to prioritize improvement projects that are aligned with organization's strategic plans
  • Educating and training of hospital leadership, physicians and staff on quality and performance improvement, Six Sigma and Lean methodologies

Education and training:

  • New York Medical College, Valhalla, NY 1996; MPH Health Services Management and Policy
  • The University of Connecticut, Storrs, CT 1989; BS Nutritional Sciences
  • Certified Professional Healthcare Quality (CPHQ), 2009
  • Juran Institute Certified Six Sigma Black Belt, 2005
  • Certified Lean Belt, 2006
  • Organizational Dynamics Inc. Certified Facilitator, 1997

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